General Banking Inquiries: (800) 944-6285

For your safety: Please do not send personal information such as your social security number via email.


Online & Mobile Banking and Debit Card Support

Hours
Monday - Friday: 8:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 12:00 p.m.

Phone
During Business Hours: (866) 496-0522
After Hours: (833) 414-0548

Email
ibsupport@merchants-us.com


Commercial Online Banking and Treasury Management Support

Hours
Monday - Friday: 8:00 a.m. – 5:00 p.m.

Phone
(833) 694-2374

Email
commercialonline@merchants-us.com


Loan Servicing Customer Support

Hours
Monday - Friday: 8:00 a.m. – 6:00 p.m.

Phone
(800) 765-2194

Email
loanservicinghelpdesk@merchants-us.com

Get answers to frequently asked questions about your loan.


Trust Department

Hours
Monday - Friday: 8:00 a.m. – 4:30 p.m.

Phone
(800) 944-6285

Email
trust@merchants-us.com


Lost or Stolen Credit Card

Hours
Monday - Friday: 8:00 a.m. – 5:00 p.m.

Phone
During Business Hours: (833) 794-0032
After Hours: (800) 325-3678


Notify Us of Travel Plans

Put a travel alert on your cards.

Phone
Debit Card: (866) 496-0522
Credit Card: (833) 794-0032 or (507) 452-6400